Privacy Policy

Effective Date: 28 December 2024

At trixello.com, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and share your data, as well as your rights regarding your information.

1. Information We Collect

We collect the following types of information:

Personal Information: Names, email addresses, phone numbers, and business details (e.g., company name, industry).
Non-Personal Information: Data collected via cookies and analytics tools (e.g., browser type, IP address, and website usage).

2. How We Collect Information

We gather information through:

Contact Forms: When you reach out to us via our website.
Newsletter Sign-Ups: When you subscribe to receive updates and promotions.
Analytics and Tracking Tools: Using services like Google Analytics and Facebook Pixels.

3. How We Use Your Information

The data we collect is used for the following purposes:

Sending newsletters or promotional materials.
Improving website performance and user experience.
Processing payments.
Delivering requested services or products.

4. Marketing Communications

We may send you marketing emails or targeted advertisements based on your preferences. You can opt out of these communications at any time by clicking the "unsubscribe" link in our emails or contacting us at team@trixello.com.

5. Sharing Your Information

We may share your data with the following third parties:

Advertising Partners: To serve personalised ads.
Email Marketing Tools: To send newsletters and updates.
Hosting and Analytics Providers: For website performance monitoring and improvement.

6. Data Security

We take your data security seriously and use measures such as SSL certificates to encrypt data during transmission. While we strive to protect your information, no system can guarantee complete security.

7. Your Rights

As a user, you have the following rights:

Access Your Data: Request a copy of the personal data we hold about you.
Request Data Deletion: Ask us to delete your data where applicable.
Right to Rectification: Request corrections to any inaccurate or incomplete personal data.
Restrict Processing: Ask us to limit the processing of your data under certain circumstances.
Right to Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.
Object to Processing: Opt out of data processing for direct marketing or other legitimate interests.
Withdraw Consent: Revoke your consent to data processing at any time, where processing is based on your consent.

To exercise your rights, please contact us at team@trixello.com.

8. Retention of Your Information

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Marketing and Communications Data: Retained until you opt out or withdraw consent.
Customer Account Data: Retained for up to 7 years to comply with legal obligations and financial record-keeping requirements.
Analytics Data: Retained for up to 2 years to monitor and improve website performance.

Once data is no longer needed, we securely delete or anonymise it.

9. Cookies and Tracking

We use the following types of cookies:

Session Cookies: To improve your browsing experience.
Third-Party Cookies: For analytics and advertising purposes, such as Google Analytics and Facebook Pixels.

You can manage your cookie preferences in your browser settings.

10. Data Transfers

If your data is transferred outside of the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or reliance on adequacy decisions from relevant authorities.

11. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. All updates will be posted on this page. Please review this page periodically for the latest version.

12. Right to Lodge a Complaint

If you believe your rights have been violated, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: team@trixello.com
Website: trixello.com